Conversation Bot
AI-powered chat agent that engages website visitors, answers questions, and converts leads 24/7. Below are every essay and field note we have published on this topic, newest first.
Most Chatbots Are Worse Than a FAQ Page
The average website chatbot is a downgrade from static content. Here is what changed with the newer models, and what you actually need to ship something useful.
Apr 15, 20266 min readWhy Generic Chatbots Keep Failing and AI Ones Do Not
Decision-tree chatbots have been broken for a decade. Here is what actually changed with LLM-powered conversation bots, and why the old tools are a dead end.
Apr 10, 20266 min readThe Handoff Problem Nobody Talks About
When the bot gives up and hands off to a human, that human shows up with zero context. This is one of the biggest invisible problems in support, and it is fixable.
Mar 28, 20265 min readWhy Your Bot's Containment Rate Is the Only Metric That Matters
Every vendor brags about conversations handled. That is a vanity number. Containment rate is the real indicator, and it is the one you should demand before buying anything.
Mar 16, 20265 min readMulti-Channel Is Not a Feature, It Is the Product
Your customers do not live on your website. They live in WhatsApp, Instagram DMs, and SMS. A bot that only works on one channel is a bot that does not really work.
Mar 11, 20265 min readWhy Training Data Is 90 Percent of the Work
The model is a commodity. Your content, your tone, your edge cases are not. Here is how we actually train a bot to sound like your business.
Feb 25, 20266 min read