LIVE · CHANNEL 04
CALL-2841
rx_refill_intent · ID verified
In progress 00:42
APPLIED AI · VOICE
Voice that holds the line
when humans cannot.
An always-on AI voice agent that runs inbound triage, outbound campaigns, and after-hours coverage with sub-800ms turn-taking and audit-ready transcripts.
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Search modules, runs, intents… ⌘K
Dashboard
Operations summary across every ai voice agent module deployed in your tenant — last 24 hours.
Overview
MODULES LIVE
6
ai voice agent stack
EVENTS · 24H
2.8K
99.7% first-pass
CONTAINMENT
87%
in-band
AUDIT TRAIL
100%
replayable
OPERATIONS · LAST 24H
2,814 events handled
00:0004:0008:0012:0016:0020:00
MODULES · HEALTH
Inbound queue 37 Live
Outbound campaigns 12 Live
Voiceprint auth 142 Live
Live transcripts 37 Live
Recordings vault 24,402 Live
Numbers & SIP 128 Live
RECENT ACTIVITY
14:45
Inbound queue IN PROGRESS CALL-2841 — rx_refill_intent · ID verified
14:38
Outbound campaigns RUNNING Q3 Renewal · West — 420 dials · 38 connects
13:31
Voiceprint auth VERIFIED CALL-2841 — Member tier · gold
13:24
Live transcripts AUTO-RESOLVE CALL-2841 · 02:14 — "...refill my [REDACTED] last filled in March."
12:17
Recordings vault STORED REC-7842 · CALL-2841 — 02:14 · refill confirmed
12:10
Numbers & SIP LIVE Twilio Programmable Voice — us-east · primary
OPERATIONS · INBOUND QUEUE
Inbound queue
Active inbound calls across all telephony channels — sorted by priority and age.
Overview
Live calls
37
+4 vs avg
Avg wait
0:08
p95 0:14
Containment
87%
in band
Escalation
3.2%
in band
CALL-2842 symptom_intent · red_flag Hot transfer
CALL-2843 appointment_intent · waitlist Connecting
CALL-2844 opt_out · honored Routed
CALL-2845 billing_intent · auth required Auth pending
OPERATIONS · OUTBOUND CAMPAIGNS
Outbound campaigns
Active dial campaigns with rate limiting, quiet-hours awareness, and answer-machine policy.
Overview
Active campaigns
12
3 paused
Dials · 24h
4,128
+212 vs plan
Connect rate
21.4%
+1.2 pts
Booked
88
+6 wow
CAMPAIGN · OUTBOUND
Q3 Renewal · West
420 dials · 38 connects
Running 00:00
Trial nurture 288 dials · 41 connects Running
Reactivation 17 180 dials · 22 connects Paused · quiet hours
Health check 03 94 dials · 14 connects Throttled · TCPA
Cross-sell · East 512 dials · 96 connects Running
OPERATIONS · VOICEPRINT AUTH
Voiceprint authentication
Optional biometric verification for high-value channels. Templates stored in your tenant — never ours.
Overview
Verifications · 24h
142
99.6% pass
False rejects
0
14d
Templates
8,402
tenant-scoped
Avg verify time
1.2s
p95 1.8s
BIOMETRIC · CHANNEL 02
CALL-2841
Member tier · gold
Verified 00:00
CALL-2811 Member tier · plat Verified
CALL-2802 High-value channel Re-prompt
CALL-2776 Member tier · gold Verified
CALL-2754 New enrolment Enrolled
QUALITY · LIVE TRANSCRIPTS
Live transcripts
Real-time PII-redacted transcripts with reasoning trace. Replayable on demand for QA, legal, and your auditor.
Overview
Active streams
37
live
Indexed · 24h
1,402
searchable
Redaction pass
100%
0 leaks
Retention
90d
jurisdictional
TRANSCRIPTS · LIVE
CALL-2841 · 02:14
"...refill my [REDACTED] last filled in March."
Auto-resolve 00:00
CALL-2842 · 02:08 "...chest feels tight when I breathe." Hot transfer
CALL-2843 · 01:54 "...calling about my appointment Tuesday." Verify ID
CALL-2844 · 01:42 "...can I talk to a real person?" Opt-out
CALL-2845 · 01:31 "...question about my last bill." In progress
QUALITY · RECORDINGS VAULT
Recordings vault
Tenant-scoped recording storage with BYO-KMS encryption and per-jurisdiction retention.
Overview
Stored · trailing 30d
24,402
BYO-KMS
Avg length
2:41
mean
Storage region
us-east-2
tenant
Audit pulls · 7d
14
all signed
VAULT · BYO-KMS
REC-7842 · CALL-2841
02:14 · refill confirmed
Stored 00:00
REC-7841 · CALL-2840 03:12 · billing dispute Stored
REC-7840 · CALL-2839 01:48 · auth verify Stored
REC-7839 · CALL-2838 04:02 · enrolment Stored
CONFIGURATION · NUMBERS & SIP
Numbers & SIP
Telephony numbers and SIP trunks across carriers — Twilio, Bandwidth, and your incumbent PRI.
Overview
Active numbers
128
4 carriers
Trunks
6
TLS · sub-50ms
Failover events
2
7d
SLA · 99.95%
99.97%
trailing 30d
TELEPHONY · LIVE
Twilio Programmable Voice
us-east · primary
Live 00:00
Bandwidth us-east · failover Standby
Incumbent PRI sip-gateway-04 Degraded
Vonage eu-west · pilot Pilot
Telephony · Acme Health · us-east-1 SIP · TLS
Draft
Deploy agent
Carrier wiring · live trunk
A. Volkov Tuning…
Capabilities
What this module actually does in production.
01
Sub-second turn-taking
Latency tuned to under 800ms perceived turn-take, with barge-in and graceful interruption handling that feels like a human operator, not a robot.
02
Escalation with context
When a human takes over, the entire conversation, intent, and customer history transfers — no 'please tell me again why you called.'
03
Compliance-aware speech
PII redaction, recording disclosures, and jurisdiction-specific scripts enforced at the model layer, not bolted on later.
04
Outbound at scale
Campaigns run with rate limiting, quiet-hours awareness, auditory honor lists, and a shared answer-machine policy.
05
Voiceprint authentication
Optional biometric verification for high-value channels, with template storage in your tenant — never ours.
06
Observable end-to-end
Every utterance, model decision, and downstream action surfaced in a replay UI built for the QA team your auditor will send.
Specifications
Engineered to a standard, not a slogan.
Deployment
Standard cloud or dedicated tenant
Containerized inference + telephony connector. SIP trunking against Twilio, Bandwidth, or your incumbent carrier.
Latency
Sub-800ms perceived
End-to-end under 800ms on a 95th percentile basis, measured turn-take to turn-take.
Languages
27 production-grade
English, Spanish, Arabic, Mandarin, Hindi, French, German, Portuguese, Russian, Japanese, Korean, plus 16 more on request.
Compliance
Audit-ready
Full transcript + reasoning trace per call. Retention windows configurable per jurisdiction.
Integrations
CRM, ticketing, ERP
Native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, SAP, plus a hardened webhook layer for the rest.
SLA
99.95% uptime
24/7 high-availability SLA available on Enterprise tier.
Related Services
Modules that compose with this one.
Frequently Asked Questions · AI Voice Agent
What buyers ask about ai voice agent
— before they sign.
An AI voice agent is an autonomous AI employee that handles inbound and outbound phone calls — answering questions, qualifying leads, booking appointments, and routing to a human when it should. Agaro's voice agent processes each conversational turn in sub-800ms, which eliminates the unnatural pauses that make automated calls feel robotic. Under the hood, it combines real-time speech recognition, a large language model for reasoning, and a text-to-speech layer optimized for natural prosody. The agent is grounded in your knowledge base, so it answers accurately rather than hallucinating. It supports 27 languages, making it viable for multinational enterprise and government-contractor deployments. Every call produces an audit-ready transcript and structured event log, giving compliance and QA teams a complete record without manual review. Agaro manages telephony integration, CRM hookup, and escalation logic as part of the deployment.
Agaro structures AI voice agent deployment in two stages so businesses can validate before committing to full production. A scoped pilot runs 30 days and covers a defined call type — inbound support, outbound qualification, or appointment booking — against a live or near-live telephony environment. This gives stakeholders measured resolution rates and escalation accuracy before cutover. Full production deployment is typically 8 to 12 weeks from signed scope, covering telephony integration across SIP, Twilio, or custom carriers, CRM hookup for real-time record updates, and human-handoff flows with warm transfer and context passing. Timeline variation is driven by the complexity of existing telephony infrastructure and the number of call flows in scope. Clients with straightforward SIP environments and a single CRM have reached production in eight weeks. Agaro assigns a dedicated integration engineer for the duration of deployment.
Yes — Agaro's AI voice agent supports 27 languages with sub-800ms turn-taking across all of them, so callers in any supported language experience the same natural response cadence. Language detection is automatic; the agent identifies the caller's language in the opening exchange and maintains it for the full call without requiring the caller to select from a menu. For enterprise and government-contractor clients operating across the Middle East and North America, the agent offers native Arabic-English bilingual delivery, handling code-switching mid-conversation rather than forcing callers to stay in one language. Language coverage spans major European, Asian, and Middle Eastern languages, making it viable for multinational deployments from a single configuration. All 27 languages produce the same audit-ready transcripts and structured event logs, keeping compliance workflows consistent regardless of which language a call was conducted in.
Yes. Agaro's AI voice agent is built to meet the data governance requirements of regulated enterprise and government environments. Agaro is SOC 2 Ready and HIPAA Ready, meaning the controls, policies, and technical architecture required for those frameworks are in place and maintained, even ahead of formal certification audits. Every deployment runs with role-based access controls that limit who can access call data and transcripts. All data is encrypted at rest and in transit using industry-standard protocols. Deployments are per-tenant isolated, so one organization's call data has no shared storage or processing surface with another's. Every call produces a full audit log — speaker turns, timestamps, routing decisions, and handoff events — giving compliance, legal, and QA teams a complete, tamper-evident record. For government-contractor deployments, Agaro can discuss additional controls aligned to agency-specific requirements during scoping.
Deploy ai voice agent
in one engagement.
A 30-day pilot will show you the integration shape, the operator experience, and the audit trail your accreditor will ask about — delivered by a senior engineering team that ships AI to production.
Begin Pilot