Our voice agent ran the overnight desk for six weeks before anyone noticed it wasn't a person. Handoff patterns were that clean.
Applied AI for Financial Institutions
Built for Regulated Environments
From client onboarding and KYC verification to loan servicing calls and advisor productivity, Agaro builds AI systems designed around audit trails, human-in-the-loop review, and the operational realities of banks, credit unions, RIAs, and lenders.
Request a Briefing- 14:32 AI Voice Agent Resolved 37 inbound calls, mean handle time 2:38
- 14:18 Workflow Automation Completed Nightly reconciliation · 4,128 records · 0 exceptions
- 14:05 BI, Analytics & Logistics Anomaly Unit margin in EMEA flipped −2.4σ — drilldown ready
- 13:47 Conversation Bot Escalated 2 sessions to live agent (billing edge case)
- 13:24 Sales Automation & CRM Forecast Q3 forecast holds at 102% to plan, ±4%
- 12:58 GovCon ERP CDRL Deliverable W912DY-25-C-0042 marked submitted
- Sub-second turn-takingLatency tuned to under 800ms perceived turn-take, with barge-in and graceful interruption handling that feels like a human operator, not a robot.
- Escalation with contextWhen a human takes over, the entire conversation, intent, and customer history transfers — no 'please tell me again why you called.'
- Compliance-aware speechPII redaction, recording disclosures, and jurisdiction-specific scripts enforced at the model layer, not bolted on later.
- Outbound at scaleCampaigns run with rate limiting, quiet-hours awareness, auditory honor lists, and a shared answer-machine policy.
248 calls handled today. Mean handle time 2:41. Escalation rate 3.2% — within nominal band.
- Deployment Standard cloud or dedicated tenant
- Latency Sub-800ms perceived
- Languages 27 production-grade
- Compliance Audit-ready
- Grounded in your knowledgeRetrieval over your documents, ticket history, and product specs — with citations the user can click through to verify the source.
- Multi-channel paritySame brain, every surface. The conversation that started on the website continues seamlessly in WhatsApp three days later.
- Intent clarificationWhen a request is ambiguous, the agent asks one targeted clarifying question rather than guessing and apologizing later.
- Live-agent handoffSmooth transfer to a human with a one-paragraph context summary, draft reply, and the model's recommended next steps.
Average resolution: 1 turn for FAQs, 3 turns for billing, 4 turns for technical. CSAT 4.6 / 5 over last 30 days.
- Channels Web, WhatsApp, Slack, Teams, SMS, IG, FB, Email
- Knowledge RAG with citations
- Languages 27 production-grade
- Latency First token under 600ms
- General ledger that ties outMulti-entity, multi-currency, with sub-ledger reconciliation that runs continuously — not just at month-end.
- Procure-to-payRequisition, approval, three-way match, and vendor payment in one workflow your auditor can trace top to bottom.
- Inventory & supply chainReal-time stock positions, demand forecasting, and supplier risk surfaced before the line goes down.
- HR & workforceHeadcount, comp, performance, and time — under one record of truth, with role-based access enforced at the data layer.
12 of 14 reconciliations complete. 2 exceptions surfaced for controller review. Variance within 0.4% of forecast.
- Modules GL, AP, AR, PO, Inventory, HRIS, Payroll, FP&A, Tax, Treasury, Assets
- Multi-entity Unlimited
- Close 1–2 day cycle
- Compliance SOX, GAAP, IFRS
- Semantic layer with lineageEvery metric defined once, governed centrally, and traceable from dashboard tile to source row.
- Forecasting that's honestProbabilistic forecasts with confidence intervals — not a single line that always looks like growth.
- Anomaly detectionContinuous monitoring on KPIs that matter, with explanations for what changed and which dimensions drove it.
- Self-serve, governedOperators ask questions in plain language; the system answers using the certified semantic layer, never wild SQL.
Revenue tracking 102% of plan. Two leading indicators flipped negative — see annex. CAC payback steady at 9.4 months.
- Warehouses Snowflake, BigQuery, Databricks, Redshift
- Sources 200+ pre-built
- Semantic Layer Metric definitions as code
- Forecasting Bayesian + classical
- Contract lifecycle, cradle to closeoutAward, mods, options, deliverables, and closeout tracked in one record. CDRLs and milestones tied to invoices and revenue recognition.
- DCAA-ready cost accountingIndirect rate pools, allocation bases, and unallowable cost segregation set up to match the structure your auditor will ask for.
- Labor distribution & timekeepingCompliant timesheet capture, project charging, and cost transfers — with the audit trail that survives a floor check.
- Pipeline & business developmentLive SAM.gov and USAspending integration. ML-scored opportunity matching. Capture, proposal, and award all in one place.
Period 7 of 12. Funded $2.4M of $4.8M. CPFF burn 51%, on plan. 3 deliverables due in next 14 days.
- Contract Types FFP, T&M, CPFF, CPIF, IDIQ, BPA
- Cost Accounting DCAA-aligned structure
- Integrations SAM.gov, USAspending, GSA
- Compliance FAR, DFARS, CAS
- Durable executionWorkflows survive restarts, network failures, and downstream outages. Replay from last checkpoint, not from the top.
- Human-in-the-loopPause for approval, request input, or hand off entirely — the workflow waits patiently and resumes when authorized.
- Retry & compensationConfigurable backoff, jitter, and saga-style compensation for actions that need to be unwound on failure.
- Observability built inEvery step traced, every input and output captured, every failure investigable from a single pane of glass.
84,212 workflow executions. 99.7% success on first attempt. 246 escalated to human review per policy.
- Connectors 300+
- Execution Durable, distributed
- Throughput Millions/day
- Observability Full trace per run
- Domain-tuned modelsFine-tuning, distillation, and adapter training on your data — including parameter-efficient methods that fit your inference budget.
- Agent systemsMulti-step, tool-using agents with planning, verification, and the supervision loops your operators trust.
- Evaluation harnessesCustom evals you run continuously, so model regressions are caught in CI, not in the field.
- Safety & red-teamAdversarial testing against jailbreaks, prompt injection, and the failure modes specific to your domain.
Custom retrieval pipeline + fine-tuned reasoning model for legal review. Cycle time down from 14 days to 36 hours.
- Engagement Length 8–24 weeks typical
- Licensing Standard licensed delivery
- Team Senior applied AI engineers
- Stack Cloud-first
- Operating modelRoles, governance, eval policy, model release process — the institutional plumbing that turns AI from a project into a capability.
- Platform stand-upInference, retrieval, evaluation, observability, and a model gateway, deployed in your environment under your accreditation.
- Foundation model strategyA defensible mix of open-weights, hosted frontier, and bespoke fine-tunes — chosen by capability fit, not vendor lock-in.
- Eval & governanceThe evaluation harness and governance forum your auditor and your engineers will both rely on.
Week 1–4: target architecture. Week 5–10: platform stand-up. Week 11–13: handover. Week 14+: your team operates.
- Length 90-day program
- Deliverables Platform + ops + team
- Deployment Standard cloud or dedicated tenant
- Models Mixed strategy
- AI strategy & roadmapA clear-eyed read on where AI moves the needle for your organization, where it does not, and what to sequence first.
- Architecture reviewDeep technical review of an existing or proposed AI system — model choices, data plane, costs, failure modes, and the parts the vendor did not tell you about.
- Build-vs-buy analysisA defensible answer to whether a capability should be built in-house, bought from a vendor, or assembled from open-source — with the math behind it.
- Vendor & RFP scoringIndependent technical scoring of vendor proposals, with side-by-side architectures, cost models, and hidden risks surfaced before signature.
Architecture review delivered in 14 days. Three vendor RFPs scored. One acquisition recommended against.
- Engagement Fixed-fee, scoped
- Deliverables Written + working session
- Cleared personnel On request
- Confidentiality Mutual NDA standard
- Auto-logged activityCalls, emails, meetings — captured, summarized, and attached to the right opportunity without a rep ever opening the CRM.
- Next-best actionEach opportunity gets a recommended action, owner, and trigger — based on stage, signal, and what worked on similar deals.
- Sequencing that adaptsMulti-channel sequences that branch on engagement, pause on out-of-office, and stop on opt-out without supervision.
- Forecast you can defendProbabilistic, opportunity-level forecasts with the reasoning trace your CRO can present without a leap of faith.
Forecast 102% to plan. 14 deals at risk surfaced for AE review. CRM hygiene at 96% — up from 68% pre-deployment.
- CRM Salesforce, HubSpot, Dynamics
- Activity Capture Email, calendar, calls
- Sequencing Multi-channel
- Forecasting Bayesian
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Every Agaro module, tuned for financial services.
AI Voice Agent for Financial Services
Payment due dates, balance inquiries, escrow questions, and rate-lock status consume your servicing team's capacity. Agaro's AI Voice Agent resolves routine borrower and member calls with structured, audit-logged responses — escalating complex or regulated interactions to licensed staff automatically.
Conversation Bot for Financial Services
Clients expect instant answers on account status, document upload requirements, KYC request status, and appointment scheduling — via web, mobile, or SMS. Agaro's Conversation Bot handles these exchanges with full conversation logging, keeping your advisors and processors free for high-value work.
ERP & Business Operations for Financial Services
Loan pipelines, vendor contracts, staff scheduling, fee reconciliation, and regulatory reporting living in separate systems creates audit exposure. Agaro's ERP connects financial institution operations into one platform — with role-based access, full ledger traceability, and reporting structures your examiners recognize.
BI, Analytics & Logistics for Financial Services
Loan-to-deposit ratios, advisor book concentration, fee income trends, and branch productivity gaps remain invisible when data sits in core banking, LOS, and CRM silos. Agaro's BI platform normalizes these sources into executive and board-ready dashboards — no manual spreadsheet assembly required.
Custom AI Software for Financial Services
Generic AI tools are not built around your core banking platform, your specific loan products, or your institution's credit policy. Agaro engineers custom AI systems — fraud triage assistants, document extraction pipelines, advisor research tools — integrated directly into your existing technology stack.
GovCon ERP Platform for Financial Services
Financial institutions administering SBA 7(a) loans, USDA programs, or federal grant disbursements face DCAA-style documentation burdens, federal procurement reporting, and program-specific audit requirements that commercial banking software is not designed to handle.
Workflow Automation for Financial Services
New account onboarding, beneficial ownership verification, document expiration tracking, and loan condition clearing are high-volume, error-prone processes. Agaro automates these workflows end to end — with human review gates at every regulated decision point and a complete audit trail from first contact to funding.
Enterprise AI In-House for Financial Services
Regional banks and large credit unions are moving AI off vendor platforms and into infrastructure they own — so customer data never transits third-party AI systems, models can be audited by examiners, and pricing is not subject to vendor roadmap changes. Agaro designs the model stack, governance framework, and internal tooling to make that transition executable.
Sales Automation & CRM for Financial Services
Mortgage pipelines, commercial relationship officer referrals, insurance cross-sell opportunities, and RIA prospect tracking do not belong in a generic sales CRM. Agaro's CRM is configured for financial services — product type, regulatory status, referral source, and AUM tracked from first contact through closed relationship.
Consulting for Financial Services
Exam risk, fair lending exposure from biased models, third-party vendor due diligence gaps, and staff readiness are not problems a vendor pitch solves. Agaro's consulting practice helps bank and credit union leadership build a sequenced AI strategy before committing budget to tools.
Where AI creates leverage for financial services.
How does the voice agent handle calls that require a licensed loan officer or NMLS-registered staff member?
The agent is configured with a defined escalation matrix. Any call involving rate negotiation, loan modification terms, formal hardship requests, or regulatory disclosures is transferred in real time to a licensed staff member, with the full call transcript passed as context. The system never issues commitments on regulated topics and logs every escalation with timestamp and reason — supporting your fair lending and call monitoring compliance programs.
Can a conversation bot be used for client communication under SEC and FINRA recordkeeping rules?
Agaro's Conversation Bot logs every exchange with timestamps, channel, and user identity in an immutable audit trail exportable to your existing archival system. We do not certify the product as SEC Rule 17a-4 or FINRA Rule 4511 compliant — your compliance team must make that determination. The architecture is designed to produce the structured, retrievable records those frameworks require, and we provide a technical data dictionary to support your compliance review.
How does the ERP handle the data segregation requirements between lending, deposits, and trust operations?
The platform enforces module-level data partitioning with role-based access controls, so loan officers cannot access trust account records and deposit staff cannot see non-public borrower credit files. Each module maintains its own immutable transaction log. This architecture supports the information barrier requirements common in institutions with both fiduciary and lending functions — and produces the access audit trails regulators expect during safety-and-soundness exams.
Applied AI capability to move faster, decide sharper, and stop losing time to busywork.
Always-on agents keep the routine in motion so your team can stay forward.
Every brief, draft, and recommendation traceable to the source row.
Surfaces the next move only when the data warrants action — never noise.
The fastest way to roll out AI agents and automation across your business — with the visibility your finance, legal, and ops teams will ask for.
Explore Console
| Signal | Source | Posture |
| Patch window 04A | SCCM | Ready |
| Anomaly · sector 4-G | SIEM | Review |
| Briefing CC-22 | Command | Prepared |
One operating layer, every team
— from the front desk to the back office.
Sales, support, ops, finance — one operating layer instead of a dozen disconnected tools.
Every signal, every record, every action — same data across teams.
Replay any decision and produce evidence on demand for finance, legal, or your auditor.
Sales floors, support queues, and ops teams that no longer drown in their own data. Continuous correlation across CRM, ERP, and your support stack — surfacing the one thing worth your manager's attention.
Get a Walkthrough
| Event | Source | Action |
| Lateral movement | EDR · sector 4-G | Review |
| DNS exfil pattern | NDR | Suppressed |
| Auth anomaly | IdP | Verify |
Three phases from signal to action,
delivered as one continuous loop.
Pull from the systems your data already lives in — CRM, ERP, support tools, databases.
Models tuned to your business, with retrieval and source-checking baked in.
Make calls, send emails, update records, draft documents — under your supervision.
One question, three phases, one feedback loop. From a manager's question to a logged action — the cycle that keeps your business moving.
Walk the Loop
Built for teams that need work done right.
Your Data Stays Yours
Your data lives in your environment. We never train models on your traffic.
Audited at Every Step
Every model call, every action, every decision — logged and replayable when you need to show your work.
Reliable in the Real World
Graceful failure modes, retry logic, and quiet recovery when an upstream system goes down.
Production in Weeks, Not Quarters
Pre-built agent frameworks and deployment templates that compress go-live from months to weeks.
Built on Solid Ground
SOC 2 Ready, HIPAA Ready, 99.9% uptime targets, and the basics of secure software done right.
Built To Last
Versioned configurations, exportable data, and clean handover documentation — so the system you run is one you can operate, audit, and extend.
What our customers say
Industry-anonymized accounts from senior buyers across our deployments. Names redacted at our clients' request; the outcomes are real.
Shipped to our private cloud in 11 weeks. Our previous integrator quoted eighteen months. The difference is engineering discipline.
Self-serve resolution went from 31% to 74% on first contact. We retired two ticketing tools and a chatbot vendor in the same quarter.
Our voice agent ran the overnight desk for six weeks before anyone noticed it wasn't a person. Handoff patterns were that clean.
Shipped to our private cloud in 11 weeks. Our previous integrator quoted eighteen months. The difference is engineering discipline.
Self-serve resolution went from 31% to 74% on first contact. We retired two ticketing tools and a chatbot vendor in the same quarter.
The teams we deploy with,
around the world.
The questions principals ask before
they sign the engagement letter.
Stand up your AI capability, the right way.
Schedule a no-pressure call. We'll walk through your stack, your goals, and the path from pilot to production.
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