LIVE · CHANNEL 04
CALL-2841
rx_refill_intent · ID verified
In progress 00:42
AI VOICE AGENT FOR EDUCATION
Answer every admissions and front-office call
without hold times
University switchboards and school front offices handle thousands of repetitive calls — enrollment deadlines, financial aid status, registration windows, campus hours. Agaro's AI Voice Agent resolves these instantly, escalating only the calls that need a human registrar or advisor.
Request a Briefing AI Voice Agent
Search modules, runs, intents… ⌘K
Dashboard
Operations summary across every ai voice agent module deployed in your tenant — last 24 hours.
Overview
MODULES LIVE
6
ai voice agent stack
EVENTS · 24H
2.8K
99.7% first-pass
CONTAINMENT
87%
in-band
AUDIT TRAIL
100%
replayable
OPERATIONS · LAST 24H
2,814 events handled
00:0004:0008:0012:0016:0020:00
MODULES · HEALTH
Inbound queue 37 Live
Outbound campaigns 12 Live
Voiceprint auth 142 Live
Live transcripts 37 Live
Recordings vault 24,402 Live
Numbers & SIP 128 Live
RECENT ACTIVITY
14:45
Inbound queue IN PROGRESS CALL-2841 — rx_refill_intent · ID verified
14:38
Outbound campaigns RUNNING Q3 Renewal · West — 420 dials · 38 connects
13:31
Voiceprint auth VERIFIED CALL-2841 — Member tier · gold
13:24
Live transcripts AUTO-RESOLVE CALL-2841 · 02:14 — "...refill my [REDACTED] last filled in March."
12:17
Recordings vault STORED REC-7842 · CALL-2841 — 02:14 · refill confirmed
12:10
Numbers & SIP LIVE Twilio Programmable Voice — us-east · primary
OPERATIONS · INBOUND QUEUE
Inbound queue
Active inbound calls across all telephony channels — sorted by priority and age.
Overview
Live calls
37
+4 vs avg
Avg wait
0:08
p95 0:14
Containment
87%
in band
Escalation
3.2%
in band
CALL-2842 symptom_intent · red_flag Hot transfer
CALL-2843 appointment_intent · waitlist Connecting
CALL-2844 opt_out · honored Routed
CALL-2845 billing_intent · auth required Auth pending
OPERATIONS · OUTBOUND CAMPAIGNS
Outbound campaigns
Active dial campaigns with rate limiting, quiet-hours awareness, and answer-machine policy.
Overview
Active campaigns
12
3 paused
Dials · 24h
4,128
+212 vs plan
Connect rate
21.4%
+1.2 pts
Booked
88
+6 wow
CAMPAIGN · OUTBOUND
Q3 Renewal · West
420 dials · 38 connects
Running 00:00
Trial nurture 288 dials · 41 connects Running
Reactivation 17 180 dials · 22 connects Paused · quiet hours
Health check 03 94 dials · 14 connects Throttled · TCPA
Cross-sell · East 512 dials · 96 connects Running
OPERATIONS · VOICEPRINT AUTH
Voiceprint authentication
Optional biometric verification for high-value channels. Templates stored in your tenant — never ours.
Overview
Verifications · 24h
142
99.6% pass
False rejects
0
14d
Templates
8,402
tenant-scoped
Avg verify time
1.2s
p95 1.8s
BIOMETRIC · CHANNEL 02
CALL-2841
Member tier · gold
Verified 00:00
CALL-2811 Member tier · plat Verified
CALL-2802 High-value channel Re-prompt
CALL-2776 Member tier · gold Verified
CALL-2754 New enrolment Enrolled
QUALITY · LIVE TRANSCRIPTS
Live transcripts
Real-time PII-redacted transcripts with reasoning trace. Replayable on demand for QA, legal, and your auditor.
Overview
Active streams
37
live
Indexed · 24h
1,402
searchable
Redaction pass
100%
0 leaks
Retention
90d
jurisdictional
TRANSCRIPTS · LIVE
CALL-2841 · 02:14
"...refill my [REDACTED] last filled in March."
Auto-resolve 00:00
CALL-2842 · 02:08 "...chest feels tight when I breathe." Hot transfer
CALL-2843 · 01:54 "...calling about my appointment Tuesday." Verify ID
CALL-2844 · 01:42 "...can I talk to a real person?" Opt-out
CALL-2845 · 01:31 "...question about my last bill." In progress
QUALITY · RECORDINGS VAULT
Recordings vault
Tenant-scoped recording storage with BYO-KMS encryption and per-jurisdiction retention.
Overview
Stored · trailing 30d
24,402
BYO-KMS
Avg length
2:41
mean
Storage region
us-east-2
tenant
Audit pulls · 7d
14
all signed
VAULT · BYO-KMS
REC-7842 · CALL-2841
02:14 · refill confirmed
Stored 00:00
REC-7841 · CALL-2840 03:12 · billing dispute Stored
REC-7840 · CALL-2839 01:48 · auth verify Stored
REC-7839 · CALL-2838 04:02 · enrolment Stored
CONFIGURATION · NUMBERS & SIP
Numbers & SIP
Telephony numbers and SIP trunks across carriers — Twilio, Bandwidth, and your incumbent PRI.
Overview
Active numbers
128
4 carriers
Trunks
6
TLS · sub-50ms
Failover events
2
7d
SLA · 99.95%
99.97%
trailing 30d
TELEPHONY · LIVE
Twilio Programmable Voice
us-east · primary
Live 00:00
Bandwidth us-east · failover Standby
Incumbent PRI sip-gateway-04 Degraded
Vonage eu-west · pilot Pilot
Telephony · Acme Health · us-east-1 SIP · TLS
Draft
Deploy agent
Carrier wiring · live trunk
A. Volkov Tuning…
Capabilities
What ai voice agent actually does for education.
01
Sub-second turn-taking
Latency tuned to under 800ms perceived turn-take, with barge-in and graceful interruption handling that feels like a human operator, not a robot.
02
Escalation with context
When a human takes over, the entire conversation, intent, and customer history transfers — no 'please tell me again why you called.'
03
Compliance-aware speech
PII redaction, recording disclosures, and jurisdiction-specific scripts enforced at the model layer, not bolted on later.
04
Outbound at scale
Campaigns run with rate limiting, quiet-hours awareness, auditory honor lists, and a shared answer-machine policy.
05
Voiceprint authentication
Optional biometric verification for high-value channels, with template storage in your tenant — never ours.
06
Observable end-to-end
Every utterance, model decision, and downstream action surfaced in a replay UI built for the QA team your auditor will send.
Specifications
Engineered to a standard, not a slogan.
Deployment
Standard cloud or dedicated tenant
Containerized inference + telephony connector. SIP trunking against Twilio, Bandwidth, or your incumbent carrier.
Latency
Sub-800ms perceived
End-to-end under 800ms on a 95th percentile basis, measured turn-take to turn-take.
Languages
27 production-grade
English, Spanish, Arabic, Mandarin, Hindi, French, German, Portuguese, Russian, Japanese, Korean, plus 16 more on request.
Compliance
Audit-ready
Full transcript + reasoning trace per call. Retention windows configurable per jurisdiction.
Integrations
CRM, ticketing, ERP
Native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, SAP, plus a hardened webhook layer for the rest.
SLA
99.95% uptime
24/7 high-availability SLA available on Enterprise tier.
Related Services
Modules that compose with this one.
Frequently Asked Questions · AI Voice Agent for Education
What education buyers ask about ai voice agent
— before they sign.
Yes. The voice agent is designed for FERPA-aligned deployments: it authenticates callers against your SIS before surfacing any record-level information, and audit logs every disclosure event. Students can hear their own aid status; third parties receive only directory information unless a FERPA release is on file.
A scoped pilot runs about 30 days. Full production cutover is typically 8–12 weeks, including integration with the systems schools, universities, and education providers already run, plus the handoff and escalation flows your team expects.
Yes. Agaro is SOC 2 Ready and HIPAA Ready, with role-based access controls, encryption at rest and in transit, per-deployment data isolation, and full audit logging — so the deployment meets the security bar schools, universities, and education providers are held to.
Deploy ai voice agent
for your education team.
A 30-day pilot will show you the integration shape, the operator experience, and the audit trail your team will ask about — delivered by a senior engineering team that ships AI to production for schools, universities, and education providers.
Begin Pilot